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Last updated: June 2026

Terms and Conditions

Please read these terms carefully before using our website or purchasing any of our services.

These terms apply between you, the user of this website, and AI Workflow Lab (trading as Sanitat), the owner and provider of this website and the services described on it. By using this website or purchasing our services, you agree to be bound by these terms.

1. Who We Are

AI Workflow Lab is a trading name of Sanitat, a business registered in England and Wales. Registered address: Surbiton, Surrey. Contact: hello@theaiworkflowlab.com.

References to "we", "us", and "our" in these terms refer to AI Workflow Lab / Sanitat.

2. Our Services

AI Workflow Lab provides Microsoft Copilot training and AI upskilling services including:

  • Live in-person and online team training workshops
  • Multi-session training programmes for organisations
  • Self-paced individual online courses (including Copilot for Me)
  • Training consultations and discovery calls
  • Training materials, guides, and resources

3. Booking and Payment

Team training and workshops

All team training engagements are subject to a separate written agreement or proposal confirming scope, dates, and pricing. A booking is confirmed only once a signed agreement or purchase order is received and a deposit (where applicable) has been paid.

Individual courses

Individual course purchases are confirmed upon receipt of payment. Access to course materials is granted following successful payment processing.

Pricing

All prices shown on our website are exclusive of VAT unless otherwise stated. VAT will be added at the applicable rate at the point of purchase where required.

4. Cancellations and Refunds

Team training

Cancellations made more than 14 days before a scheduled training date will receive a full refund of any deposit paid. Cancellations within 14 days of the training date may be subject to a cancellation fee as specified in the individual engagement agreement. We reserve the right to reschedule training dates with reasonable notice in the event of unforeseen circumstances.

Individual courses

We offer a 14-day money-back guarantee on individual course purchases. If you are not satisfied, contact us at hello@theaiworkflowlab.com within 14 days of purchase and we will issue a full refund, provided you have not completed more than one module of the course.

5. Intellectual Property

All content on this website and within our training materials - including text, images, course content, frameworks, and design - is the intellectual property of AI Workflow Lab / Sanitat unless otherwise stated. You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.

Participants in our training programmes are welcome to use prompting frameworks and personal notes from sessions in their own work. Reproduction of full course materials or their resale is not permitted.

6. Limitation of Liability

Our training and resources are provided for educational purposes. While we take care to ensure all content is accurate and up to date, we cannot guarantee specific outcomes from attending our training. AI tools including Microsoft Copilot are subject to change by their respective providers, and we cannot be held responsible for changes to third-party software after a training session has been delivered.

Our total liability to you in connection with any services shall not exceed the amount paid by you for those services.

7. Use of Our Website

You agree to use this website only for lawful purposes. You must not use this website in any way that could damage, disable, or impair the website or interfere with other users. We reserve the right to restrict access to the website at any time.

8. Third-Party Links

Our website contains links to third-party websites including Microsoft, YouTube, and booking platforms. These links are provided for convenience only and we are not responsible for the content or practices of those sites.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these terms from time to time. The date shown at the top of this page indicates when they were last updated. Continued use of our website or services after any changes constitutes acceptance of the updated terms.

11. Contact

If you have any questions about these terms, please contact us at hello@theaiworkflowlab.com.

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